Last Updated: June 2026
Agreement to Terms
By accessing and using this website or booking our services, you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.
Service Description
We provide business-class vehicle rental services with professional drivers in Birmingham and surrounding areas. Services are subject to availability and confirmation. A booking request does not constitute a confirmed reservation until you receive written confirmation from us.
Booking and Reservations
Booking Process
To book our services, you must provide accurate and complete information including name, email address, service requirements, date, and time. Incomplete or inaccurate information may result in booking rejection or service delays.
Booking Confirmation
All bookings are subject to availability and confirmation. We will confirm your booking via email within two hours during business days. Until confirmation is received, no binding agreement exists.
Modifications
Booking modifications can be made up to 30 minutes before scheduled pickup time without penalty. Modifications made within 30 minutes of pickup are subject to availability and may incur additional charges.
Cancellations
Cancellations made more than 4 hours before scheduled pickup incur no charge. Cancellations made less than 4 hours before pickup incur a 50% service charge. No-shows or cancellations after scheduled pickup time incur the full service charge.
Payment Terms
Pricing
All prices are stated in British Pounds (GBP) and include standard services as described. Additional charges may apply for services extending beyond the standard coverage area or requiring special arrangements.
Payment Methods
We accept payment via bank transfer, credit card, or debit card. Corporate accounts may be established for regular clients with approved credit terms.
Payment Schedule
For individual bookings, payment is required within 24 hours of receiving the invoice. Corporate account holders receive monthly consolidated invoicing with payment due within 14 days of invoice date.
Late Payment
Unpaid invoices beyond the due date may incur interest charges of 1.5% per month or the maximum rate permitted by law, whichever is less. Continued late payment may result in suspension of services.
Service Standards and Limitations
Service Coverage
Standard service coverage includes Birmingham metropolitan area within a 25-mile radius from city center. Extended coverage is available at additional mileage charges.
Service Hours
Standard service hours are 6:00 AM to 10:00 PM Monday through Friday, with reduced weekend hours. Extended hours are available by arrangement at standard rates.
Driver Conduct
Our drivers maintain professional standards at all times. Clients are expected to treat drivers with respect. We reserve the right to refuse service or terminate ongoing service if client behavior is inappropriate, threatening, or violates applicable laws.
Vehicle Standards
All vehicles are maintained to high standards and undergo regular inspection. Specific vehicle models cannot be guaranteed, though all vehicles meet or exceed the business-class specification described in service materials.
Client Responsibilities
Punctuality
Clients should be ready at the designated pickup location at the scheduled time. Drivers will wait up to 10 minutes beyond scheduled pickup time. Extended waiting time may incur additional charges at £25 per 15-minute increment.
Vehicle Care
Clients are responsible for any damage to vehicles occurring during their rental period. Excessive cleaning requirements due to spills, stains, or other client-caused issues may incur additional charges.
Compliance with Laws
Clients must comply with all applicable laws while using our services. We reserve the right to refuse transport if requested activities would violate laws or regulations.
Liability and Insurance
Our Liability
We maintain comprehensive commercial insurance for all vehicles and operations. Our liability is limited to direct damages caused by our negligence. We are not liable for indirect, consequential, or incidental damages including lost profits, missed meetings, or business interruptions.
Force Majeure
We are not liable for failure to perform services due to circumstances beyond our reasonable control, including weather conditions, traffic incidents, road closures, mechanical failures, or other force majeure events.
Maximum Liability
Our maximum liability for any claim arising from our services is limited to the amount paid for the specific service in question.
Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is our property or the property of our content suppliers and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works without express written permission.
Website Use
Permitted Use
You may use this website for legitimate business purposes related to booking or inquiring about our services. You may not use this website for any unlawful purpose or in any way that could damage, disable, overburden, or impair our systems.
Prohibited Activities
You may not:
- Attempt to gain unauthorized access to any portion of the website
- Interfere with the proper functioning of the website
- Use automated systems to access the website without permission
- Collect information about other users
- Transmit viruses or malicious code
- Impersonate any person or entity
Privacy and Data Protection
Your use of our services is also governed by our Privacy Policy and GDPR Compliance documentation. Please review these documents to understand how we collect, use, and protect your personal information.
Dispute Resolution
Complaints
If you are dissatisfied with our services, please contact us immediately at [email protected]. We will investigate all complaints and respond within 5 business days.
Governing Law
These terms are governed by the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Arbitration
For disputes involving amounts under £10,000, parties agree to attempt resolution through mediation before pursuing court proceedings.
Indemnification
You agree to indemnify and hold us harmless from any claims, damages, liabilities, and expenses (including legal fees) arising from your use of our services or violation of these terms.
Severability
If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining terms remain in full force and effect.
Modifications to Terms
We reserve the right to modify these terms at any time. Significant changes will be communicated through our website or via email. Continued use of our services after changes constitutes acceptance of the modified terms.
Entire Agreement
These Terms of Use, together with our Privacy Policy and any booking confirmation, constitute the entire agreement between you and us regarding the use of our services and supersede all prior agreements and understandings.
Waiver
Our failure to enforce any right or provision of these terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by our authorized representative.
Assignment
You may not assign or transfer your rights or obligations under these terms without our prior written consent. We may assign our rights and obligations without restriction.
Contact Information
For questions about these Terms of Use or our services, contact us at:
Email: [email protected]
Address: 42 Colmore Row, Birmingham B3 2BS, United Kingdom