Last Updated: June 2026
Introduction
This privacy policy explains how we collect, use, store, and protect personal information provided through our website and booking services. By using our services, you consent to the data practices described in this policy.
Information We Collect
Information You Provide
When you book our services or contact us, we collect information including:
- Full name
- Email address
- Booking details including dates, times, and locations
- Service preferences and special requirements
- Payment information (processed securely through third-party payment processors)
- Communication records between you and our team
Information Collected Automatically
Our website automatically collects certain information when you visit:
- IP address and browser type
- Pages visited and time spent on each page
- Referring website addresses
- Device information and operating system
How We Use Your Information
We use collected information for the following purposes:
- Processing and confirming your booking requests
- Communicating with you about your services
- Improving our website functionality and user experience
- Sending service updates and confirmations
- Maintaining records for business operations and compliance
- Analyzing service usage to enhance our offerings
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- With service providers who assist in business operations (payment processors, email services)
- When required by law or to protect our legal rights
- With your explicit consent
- In connection with a business transfer or acquisition
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure server infrastructure with encryption
- Regular security assessments and updates
- Restricted access to personal information
- Staff training on data protection practices
However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are typically retained for seven years for accounting and legal purposes.
Your Rights
You have the following rights regarding your personal information:
- Access: Request copies of your personal data
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal data
- Restriction: Request restriction of processing
- Objection: Object to our processing of your data
- Portability: Request transfer of your data to another service
To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days.
Cookies
Our website uses cookies to enhance user experience. You can control cookie settings through your browser preferences. For detailed information, see our Cookies Policy.
Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or via email. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Information
For questions or concerns about this privacy policy or our data practices, contact us at:
Email: [email protected]
Address: 42 Colmore Row, Birmingham B3 2BS, United Kingdom
Supervisory Authority
If you believe we have not handled your personal information appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection.